Payment and Order & Refund Policies

Payment

Payments for purchases made through Totzee are processed securely using the iyzico payment infrastructure.

iyzico is a payment institution licensed by the Banking Regulation and Supervision Agency (BRSA) in Türkiye and uses secure payment technologies to help protect payment transactions. Card details provided during payment are not stored by Totzee.

For more information about iyzico and its payment services, please visit the official iyzico website.

Orders

You can purchase Totzee products through our website either by creating an account or by checking out as a guest.

Once your order has been successfully placed, your order details will be sent to you. When your order has been handed over to the courier, shipping and tracking information will also be provided.

If you have any questions about your order, please contact us at info@totzee.com.

Shipping & Delivery

We aim to prepare and hand over your order to the courier as quickly as possible.

Order preparation and delivery times may vary during promotional periods, public holidays, periods of high demand or due to operational circumstances.

For international orders, delivery times may vary depending on the destination country, courier service and customs procedures.

Returns & Exchanges

We stand behind our products.

You may request a return or exchange within 14 days of receiving your order.

Items returned for a refund or exchange must be unused, unwashed and in a resalable condition.

Return and exchange shipping within Türkiye is free of charge. You can send your item back free of charge using our contracted courier service.

To request a return or exchange, please contact us at info@totzee.com. We will provide you with the necessary instructions and shipping information.

Once we receive your item and confirm that it meets our return conditions, we will initiate your refund. The time it takes for the refund to appear in your account or on your card may vary depending on your bank or payment provider.

Faulty or Incorrect Items

If your item has a manufacturing fault or you receive an item different from the one you ordered, please contact us at info@totzee.com.

Once the issue has been reviewed, we will provide an appropriate solution. Return or exchange shipping costs resulting from a faulty or incorrectly supplied item will be covered by Totzee.

International Returns

For international orders, return requests must be made within 14 days of receiving your order.

Returned items must be unused, unwashed and in a resalable condition.

For international returns, the customer is responsible for return shipping costs and any applicable customs duties, taxes or other import or shipping charges.

If the item is faulty or has been incorrectly supplied, the relevant return shipping costs will be covered by Totzee.

Any customs duties, import taxes or other local charges that may apply to international orders are the responsibility of the customer.