Refund policy

Payment

When shopping at Totzee, your information and orders are secured by İyzico. As a BDDK-licensed payment service provider, İyzico also offers protection against credit card duplication and other fraudulent activities through its İyzico Protected Shopping system. With PCI DSS–certified systems and AI-based technology, your card details and personal data are kept safe. 

Refund

At Totzee, we want our customers to feel the same satisfaction with the quality of our products as we do. However, if you are not satisfied for any reason, we assure you that we will do our best to resolve the situation.

If you notice any defects in our products, please contact us immediately via info@totzee.com. We will arrange a free return of the product and ensure that your replacement item is shipped to you free of charge using the fastest available shipping method.

Order

You can place orders for Totzee products by creating an account on our website. For wholesale purchases, please visit the relevant page.

We recommend that all customers create an account when placing an order. If you prefer not to create an account, you can always place your order as a guest. To complete your purchase without an account, simply select “Checkout as Guest” during the payment process.