Pre-Information Form

This form is presented to the Buyer before an order is placed and payment is made.

1. Seller information

Name: Mustafa Murat Akgül Totzee
MERSIS no: 3014891107400001, Trade Registry no: 379164-5
Address: Merdivenköy Mah. Fahrettin Kerim Gökay Cad. No: 197 Ahmet Bey Apt Blok, Door No: 14, Kadıköy / Istanbul, Türkiye
Email: info@totzee.com
WhatsApp: +90 545 228 80 90
Website: www.totzee.com

2. Main features of the product

The type, colour, size, fabric content and care information of the products are shown on the product page. By confirming the order, the Buyer accepts that they have read this information. The size chart on the product page can be used to choose a size.

3. Price and payment

Displayed prices include VAT.
The shipping fee is clearly shown at the payment step. Shipping is free for orders of 1,000 TL and above within Türkiye.
Payments are taken through the secure iyzico payment infrastructure. Totzee does not store card details.
For orders outside Türkiye, any customs duties, import taxes and local charges are paid by the Buyer.

4. Delivery

Orders are shipped within 24 hours.
Delivery within Türkiye takes at most 3 days.
Delivery time outside Türkiye depends on the country, the carrier and customs procedures.
In every case, delivery takes at most 30 days from the day the order reaches the Seller.
The Seller is responsible for loss and damage until the product is delivered to the Buyer or to the person at the address the Buyer gave.

5. Right of withdrawal

The Buyer has the right to withdraw from the contract within 14 days of receiving the product, without giving any reason and without paying a penalty.

How to use it:

Through the Return and Exchange Request form, or by written notice to info@totzee.com.
A notice by phone is not enough. The notice must be in writing or on a durable medium.

Condition of the product: The product must be unused, unwashed and suitable for resale.

Return shipping:

Within Türkiye: Returns sent with our contracted carrier, Aras Kargo, are free of charge. The Seller bears the cost.
Outside Türkiye: The return shipping fee and any customs, tax and other import costs are paid by the Buyer.
If the Buyer sends the return with another carrier of their own choice, the cost of that shipment is paid by the Buyer.

Refund: After the product reaches the Seller, the product price is refunded by the original payment method within 14 days at the latest from receipt of the withdrawal notice. How long it takes to appear on the card depends on the bank.

6. Cases where the right of withdrawal cannot be used

The exceptions in Article 15 of the Regulation apply. The main ones for Totzee products are:

Products made to the Buyer's request or personal needs (personalised products).
Products whose protective packaging has been opened after delivery and that are not suitable for return for health and hygiene reasons.

7. Defective or wrong product

If the product is defective or differs from the order, the Buyer has the rights of choice under Consumer Protection Law No. 6502 (refund, replacement with a non-defective product, price reduction, free repair). In this case, the shipping costs for the return and exchange are borne by the Seller.

8. Complaints and disputes

The Buyer may bring complaints and objections to the Consumer Arbitration Committee or the Consumer Court, within the monetary limits announced each year by the Ministry of Trade.

9. Personal data

Personal data is processed under Law No. 6698. See the Privacy Policy for details.